The computer where the network folder is located is turned off Make sure the computer where the network folder is stored is turned on and connected to the network. NOTE: HP Direct Digital Filing does not support Active Directory. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool. Make sure paper is loaded in the main tray, and then turn on the printer. TIP: If you have recently changed the DNS settings, turn off and then turn on the printer.įor more information, contact your network administrator or the person who set up your network. Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues. Make sure the DNS server is set up correctly on the printer. When using DNS, be sure to do the following: ◦ The server name cannot be found or resolved Connection to the server might fail if the server name provided during setup cannot be resolved to a specific IP address. Step 1: Make sure your computer is connected to your network Step 2: Make sure that the printer is connected to your network Step 3: Check to see if the. For more information, see Solve wireless problems. I don't scan too often but when I need it I NEED it. Smooth change from 8.1 to 10 except my HP Officejet 8600 refuses to scan. If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. Answer SK SkybirdJE Replied on NovemReport abuse In reply to AlAbramson's post on AugI have exactly the same problem (same scanning error messages) as AlAbramson. For more information, see Solve wired (Ethernet) network problems. Please help me setup my printer to scan to PC. My HP Officejet Pro 8600 Premium all in one N911n stopped scanning directly from printer to laptop I am unable to find HP PRinter Assistant to manage scan and activated. If the IP address of the computer is static or is configured manually, change the name of the computer in the network path to the IP address. Product: HP Officejet Pro 8600 Premium e-All-in-One - N911n. Make sure the address in the printers contact list and the shared folder address are the same. If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. User Replied on OctoReport abuse Hi, my name is Gabriel S. For more information, see the documentation for your operating system. PING the printer and make sure that it is responding. Try printing a document using the printer.Ĭheck the network settings for the printer and make sure it has a valid IP address. The printer is not set up correctly on the network Make sure that the printer is set up properly and connected to the network: Scanned images are incorrectly cropped when scanning using Automatic paper size Use the correct paper size if available, and only use Automatic when using small media/photos. The sharing dialog box is different after setting up HP Direct Digital Filing (Windows)
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